North American Warranty Policy - 2012
For Fluorescent, Incandescent & HID Light Fixtures
For a period of one year from date of shipment, Amerlux® will facilitate ballast warranty replacements. Customer must provide a purchase order and credit will be issued upon the return of the ballasts, provided that they are determined to be defective. If the ballasts returned are determined to be in good working condition then no credit will be issued and the good ballasts will be returned to the customer. (Electricians should follow the Amerlux® Troubleshooting Instructions to determine if ballasts are defective.) If the ballasts returned have leads clipped shorter than 4" (cannot be tested or reused), no credit will be issued and the ballasts will be discarded. After Amerlux®’s one year warranty has expired, the customer must contact the ballast manufacturer directly for their warranty replacement and labor terms.
For a period of one year from date of shipment, Amerlux® will repair any fixtures that are not working properly. The defective fixtures should be returned to Amerlux® - freight prepaid - for repair and return. In the event that this is not possible, such as when the fixtures are already installed in a ceiling, the customer can issue a purchase order for replacement fixtures to be shipped out with a credit to be issued upon return of the defectives. Should the returned fixtures be found to be in good working condition or to contain physical damage, then they will be returned to the customer and no credit will be issued. After Amerlux®’s one year warranty has expired, the customer must hire an electrician to make repairs in the field at his / her expense.
For a period of one year from date of shipment, Amerlux® will provide a technician to make field repairs for other than track mounted fixtures, if required. Please note that such repair costs will not cover any special jobsite conditions such as union labor, lift rental, night work, site specific training or contractor orientation. Should such special requirements exist on a jobsite so that the installing contractor must make the repairs, then Amerlux® will allow a labor allowance of $25.00 each for the replacement of a ballast or other component. After the Amerlux® one year warranty has expired, the customer must hire an electrician to make repairs in the field at his / her expense.
Note: Any product returned to Amerlux® under warranty must have an RGA (Returned Goods Authorization) # listed on the box. Please contact Customer Support at 973-882-5010 to request an RGA. Any box returned to Amerlux® without a valid RGA # will not be accepted.